Until 11:59pm Wednesday the 17th of February, the Truckstops Auckland branches will be under Level 3 restrictions with all other branches at Level 2.

 

Level 3 Auckland

Our Albany, Mt Wellington, and Wiri Auckland branches will continue to provide servicing and parts and will implement the following measures:

  • We will be operating as a contactless business therefore customers, suppliers, sales representatives, and visitors are to remain outside our buildings, dealing by phone with those inside.
  • All vehicles must be pre-booked by phoning or emailing the branch Service Advisors.
  • Parts orders or enquiries are by email or phone in advance only and parts pick up will be by arrangement, or via courier only.
  • We will not be collecting vehicles or visiting customers. Customers coming on site to drop off vehicles will be required to leave their keys at the front door and our Service Team will collect.
  • Drivers will not be permitted to use the onsite facilities to wait for their vehicle to be serviced/repaired.
  • QR Code Contact Tracing will be required of all people who are on site. Please scan the QR Codes provided when visiting our sites.

Please check with your local Auckland branch for Level 3 opening hours.

Our branch contact information can be found HERE.

 

Level 2 Outside Auckland

We will be able to provide CoF, service, and repair services for all our customers outside the Auckland area. The following measures will be implemented:

  • We will be operating as a contactless business therefore customers, suppliers, sales representatives, and visitors are to remain outside our buildings, dealing by phone with those inside.
  • Physical distancing of at least 1 metre must be adhered to.
  • QR Code Contact Tracing will be required of all people who are on site. Please scan the QR Codes provided when visiting our sites.

We believe the combination of these operating practices and requirements will enable everyone to remain safe.

 

We thank you for your continued support. We are in this together and will get through this together.